Resident Troubleshooting

My Power Is Out?

Don't wait on a call — most power problems are fixed in a couple of minutes. Work through these steps in order.

Home / Residents / My Power Is Out?

First — what's a GFCI?

A GFCI (Ground Fault Circuit Interrupter) is a safety device that cuts power in a split second if it senses electricity heading somewhere dangerous — like toward water. That's why they're near sinks, in bathrooms, kitchens, garages, and outside. They trip easily, and when one does, your breaker panel can look completely normal. That's the #1 reason people think they've lost power for no reason.

Step 1 of 6

Check for an area outage first

Call your power company to see if there's a reported outage in your area. While you have them on the line, confirm your account is current — a past-due balance can cause a service interruption.

If the whole neighborhood is dark, it's almost certainly the utility — not your home.
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A safety note

Never open the panel further than flipping breakers, poke wiring, or force anything. If something looks burnt, smells hot, or sparks — stop immediately and call us at 1-833-325-2533, ext. 1 (24/7).

This guide is general safety information based on the National Electrical Code (NEC 210.23) and is not a substitute for a licensed electrician. Electrical setups vary by home. If you're ever unsure or feel unsafe, stop and call us.